Charan Deol
Where technical depth meets stakeholder clarity.
Lead Technical Business Analyst with 8+ years across financial services, banking compliance, and enterprise SaaS. Work sits at the intersection of technical depth and stakeholder clarity — translating complex business problems into requirements, implementations, and outcomes that stick.
"Requirements are decisions in disguise. Getting them right upstream is the highest-leverage work on any programme."
The evolution of
technical strategy
From shaping interfaces and APIs to defining how teams agree on quality — a through-line of clarity and craft.
Business Analyst, logistics & supply chain
Foundations
End-to-end SaaS implementation at a North American freight and logistics provider — requirements gathering, UML process modeling, stakeholder workshops, and on-schedule go-live across operations and dispatch teams.
Tech Account Lead, capital markets CRM
Expanding scope
Led Salesforce CRM deployments for sell-side capital markets clients — data migration, custom analytics dashboards, and the advisory work that kept complex enterprise implementations on track and adopted.
Lead BA, banking compliance and enterprise SaaS
Lead-level delivery
KYC/AML compliance programmes at a major Canadian bank, followed by enterprise-scale system integration at a global SaaS company — 100+ stakeholders, five globally distributed teams, and $1M+ in measurable outcomes.
Core beliefs
The principles that govern my output.
Systems clarity
I don't just document requirements; I map the entire system. Every dependency, integration point, and data flow is accounted for before implementation begins.
AI-augmented delivery
Applying modern AI tools to compress requirements cycles, sharpen data analysis, and accelerate stakeholder insight — without letting speed replace rigour or judgment.
Compliance-first thinking
In regulated industries, most failures are requirements problems before they're technical ones. I prioritize accuracy and governance so implementations survive their first audit.
Radical transparency
Stakeholders are partners. Clear documentation, honest status, and structured communication are deliverables — especially when scope is shifting or deadlines are tight.
Operating across ecosystems
Depth without tunnel vision — patterns that travel across org sizes and maturity levels.
SMBs & scale-ups
Technical standards that support rapid hiring and iteration without baking in legacy bottlenecks.
- Tech debt audits
- Infrastructure scaling
Enterprises
Complex stakeholder maps, legacy modernization, and instilling product culture where execution has been fragmented.
- Legacy modernization
- Operating rhythm
Stealth & startups
Fractional depth on MVP scope, stack choices, and the first hires — so v1 is coherent, not just fast.
- MVP strategy
- Team incubation
Beyond the console
When I'm not designing systems, I'm exploring the physical architecture of the world.
Endurance cycling
Finding clarity in long-distance climbs.
Analog sound
Physical media in a digital workflow.
Brutalist travel
Geometric honesty — mostly through a camera lens.
Industries & organisations I've delivered for
Major Canadian Bank · Global Enterprise SaaS · Capital Markets CRM · North American Logistics · Financial Services Compliance
Currently available
Taking on engagements from Q3 2026.
Programme delivery & BA leadership
Embedded as a Lead BA across an initiative — requirements, stakeholder alignment, data mapping, UAT, and go-live governance.
Project-based BA consulting
Fixed-scope engagements for system migrations, compliance implementations, CRM deployments, or process reengineering — with clean handoff.
Enterprise systems & AI advisory
Targeted expertise for Salesforce, SAP, or AI platform rollouts — workshops, audits, and requirements your team can execute against.
Ready to architect your next breakthrough?
Let's discuss how structural precision shows up in your product — from discovery to shipped software.